What it is
An application specialist beside the user
A new instrument only pays off when it is used well. Field application support helps users to set up their first measurements, to choose the right method and to get reliable numbers quickly.
What you get
Typical tasks
- First measurements and checks after installation
- Choosing and setting up the method for the sample and the question
- Calibration against a reference method, and checking the result
- Looking at unexpected data and finding the cause
- Writing the procedure that makes the method repeatable in the laboratory
- Support by video call or e-mail between visits
How it works
On site and remote
Visits on site are used for what needs hands on the instrument: set-up, first samples and training of the operators. Questions that come later are handled remotely, usually with the data files in front of both sides, so that answers are quick.
Good to know
What we need from you
- A short description of the samples and the question
- A few representative samples, and the reference results if there are any
- A contact person who will use the method
Next step
Talk to us
Describe your instrument, your samples and where you are stuck. We will tell you whether a visit or a remote session is the better first step.
Contact
Let's talk about your application
Send an email describing your instrument and your application, and you will get a reply.
contact@msyconsulting.euMSY CONSULTING SAS · Wissembourg, France · LinkedIn